In addition to the personality of an individual, there are specific needs for many jobs. Even if there appears to be a job-fit match based on their personality and the job requirements, the position may require a certain attitude and knowledge beyond the basic fit. For instance, when dealing with a sales position, not everyone is suited for this type of position. Yet those that are suited for the position may not present the appropriate attitude and knowledge for success as a professional sales individual.
We have identified three areas that require specific knowledge, experience and the right attitude for success.
This survey determines the individual's knowledge and experience in a position of leadership. The report examines:
The survey examines the acquired cues and sophistication of a professional sales person. The report itemizes:
Customer Service Aptitude
This survey focuses on attributes that come with experience and training in the customer service arena. The report lists:
Each Knowledge Report provides a narrative explaining the individual's strengths and "learning needs" along with a score pattern that quantifies where the individual is now. Where there is a need to improve, suggested book titles are recommended.